To report problems related to SSL Server or Code Signing certificates issued by Actalis, you may:
- send an email to [email protected] (we commit to timely read that mailbox during working hours only),
- or - IN EMERGENCY ONLY - call our telephone number +39 0575-050.376 (please keep in mind that we do not provide technical support at that number: we only take charge of problems related to already issued certificates).
Warning: customer support is not provided through the phone number and the email address mentioned above. Support requests received via those channels will be ignored and will not receive an answer.
By "problems" we mean events or situations that - if confirmed - justify an urgent action by Actalis, such as the compromise of the owner's private key, a court order, the criminal use of the certificate (e.g. for phishing, or malware distribution), and so on. Depending on the problem severity, Actalis may decide to revoke the certificate, as provided for in the CPS.
You must provide at least the following information, when reporting a problem to Actalis, or your alert will be ignored:
- your full name
- your phone number
- description of the alleged problem
- enough information to identify the offending certificate
If the problem reporter claims to represent the certificate holder organization, he/she must prove that by answering some questions.
Reminder: if you are the certificate owner, you can at any time revoke your own certificate, by yourself, via the web interface at https://extwebra.actalis.it/portal/, after logging in with the credentials that have been sent to you at certificate issuance time.