The service is provided through the website www.actalis.com which belongs to the company:
Actalis S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)
VAT No. 03358520967- Tax ID No. 03358520967 - Economic and Administrative Index (REA) No.: BG – 436479
For more information you can:
- contact us via the contact methods that can be found at - https://www.actalis.com/contact-us;
- browse the www.actalis.com website;
- send an email to amministrazione@pec.actalis.it
If you have a complaint about the services provided, you can:
- written communication using the support form in the customer area: https://www.actalis.com/assistance-request;
- send Actalis a registered letter or certified email to amministrazione@pec.actalis.it
The prices of the services offered can be found in the applicable price list at www.actalis.com
The price does not include a delivery fee as it is a digital service.
The duration of the Contract is set out in the purchase order completed by the Customer based on the chosen service.
The products and services can be purchased at www.actalis.com.
The products and services are delivered to the Customer subject to the correct completion of the respective Form, upon acceptance of these General Terms and Conditions of Supply and following successful verification of the activities described in the CPS (https://www.actalis.com/cps_for_ssl_server_and_code_signing_en). The procedures, terms and conditions for the issue, suspension and revocation of the Certificate are specified in the CPS.
The Contract documentation consists of the documents, as indicated in Article 3 of the General Terms and Conditions of Supply, that apply to the chosen service.
The Customer may purchase the service by following the steps set out in the cart upon accepting the General Terms and Conditions of Supply at the end of the order summary.
The General Terms and Conditions of Supply shall be attached to the confirmation email.
The Customer, which can be described as a "consumer" in accordance with Article 3 of Legislative Decree 206/2005 (the "Consumer Code"), may exercise the right to withdraw according to the methods and procedures set forth in Articles 52 et seq. of the Consumer Code within 14 (fourteen) days from the date of signing the Contract for Services and 14 (fourteen) days from the date of delivery for Products, without any penalty and without providing a reason.
More specifically, the Customer must expressly state its intention to withdraw on the form available at www.actalis.com, or provide any other explicit declaration of its intention to withdraw from the Contract, by sending notification of withdrawal by registered letter with confirmation of receipt to Actalis PEC S.p.A., Loc. Palazzetto 4 – 52011 Bibbiena, or by certified email (PEC) to sslwebserver@actalis.it
EFFECTS OF WITHDRAWAL
In the event that the right to withdraw from the provision of Services is exercised, the Suppliers shall reimburse the Customer, without undue delay and in any case within 14 days from the date on which the intent to withdraw from this Contract was communicated, all payments received, by using the same means of payment used by the Customer for payment, or as agreed with the Customer without any cost being incurred by the latter as a consequence of the reimbursement. For more details on the right of withdrawal specific to the service/product, please refer to Article 12 of the General Terms and Conditions of Supply
In case of products provided, where applicable, warranty is regulated specifically in the General Conditions of Supply
Payment is only due once at the time of purchase.
Payment for the Service must be made using the methods indicated at www.actalis.com/;
Any payment made by the Customer shall bear a specific identification number and for this Actalis shall issue the respective invoice within the month in question. The VAT due shall be applied to all invoiced amounts, which, together with any other tax charge resulting from implementation of the Contract, shall be borne by the Customer.
The purpose of this contract is to issue a certificate to the customer in accordance with the technical characteristics, type, and procedures specified in the Form and Technical Specifications of the certificate. The customer agrees to use the certificate in compliance with the Terms and Conditions, CPS, and Technical Specifications, as well as with applicable laws, regulations, ethical standards, and public policy. Specifically, the customer must not:
- Commit any system or network security breaches that could result in civil or criminal liability
- Use the certificate in a way that is harmful to themselves, third parties, or the supplier
- Use the certificate in a way that is harmful to themselves, third parties, or the supplier
For more information, refer to Article 10 of the General Supply Conditions, which also outlines any service restrictions.
Actalis provides customers with an electronic complaints submission system via its support page, which requires the completion of specific forms within the portal.
If the customer chooses not to use the portal, they may submit a request via certified email (PEC) through the designated channels. The request must include at least the following details:
- Customer identification details (full name, tax ID number, or username)
- Service details (name and type of service)
- Description of the issue and any previous assistance requests.
The Customer may initiate conciliation proceedings before the competent CORECOM or other conciliation bodies specified by law.
ConciliaWeb has been up and running since 23 July 2018, and is AgCom's online platform for submitting requests to settle disputes between users and operators. A Conciliation Request can also be sent via the ODR platform referred to in EU Regulation no. 524/2013, managed by the European Commission and available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
The service is provided through the website www.actalis.com which belongs to the company:
Actalis S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)
VAT No. 03358520967- Tax ID No. 03358520967 - Economic and Administrative Index (REA) No.: BG – 436479
For more information you can:
- contact us via the contact methods that can be found at - https://www.actalis.com/contact-us;
- browse the www.actalis.com website;
- send an email to amministrazione@pec.actalis.it
If you have a complaint about the services provided, you can:
- written communication using the support form in the customer area: https://www.actalis.com/assistance-request;
- send Actalis a registered letter or certified email to amministrazione@pec.actalis.it
The prices of the services offered can be found in the applicable price list at www.actalis.com
The price does not include a delivery fee as it is a digital service.
The duration of the Contract is set out in the purchase order completed by the Customer based on the chosen service.
The products and services can be purchased at www.actalis.com.
Delivery of products and services is subject to the correct completion of the relevant form, acceptance of the General Terms and Conditions of Supply , and successful verification of the activities described in the CPS (https://www.actalis.com/cps_for_ssl_server_and_code_signing_en). Methods, terms, and conditions for issuing, suspending, and revoking certificates are detailed in the CPS.
Contractual documentation consists of the documents outlined in Article 3 of thee General Supply Conditions, which apply based on the selected service.
Customers can complete their purchase by following the steps in the shopping cart and accepting the General Conditions of Supply at the end of the process in the order summary.
A copy of the General Supply Conditions will be attached to the order confirmation email.
Customers classified as "consumers" under Article 3 of Legislative Decree 206/2005 (the "Consumer Code") have the right to withdraw from a contract in accordance with Articles 52 et seq. of the Consumer Code. This right may be exercised within 14 days from the date of signing the contract for services or the date of product delivery. No penalty applies, and no justification is required.
To withdraw, customers must expressly state their intention by either completing the withdrawal form available at www.actalis.com, or by sending a written withdrawal request by registered letter (with confirmation of receipt) to: Actalis S.p.A. c/o Aruba S.p.a., Loc. Palazzetto 4 – 52011 Bibbiena, ITALY, or certified email (PEC) to sslwebserver@actalis.it
EFFECTS OF WITHDRAWAL
If the right of withdrawal is exercised, the supplier will refund the customer without undue delay, and in any case, within 14 days from the date the withdrawal request was received. The refund will be issued using the same payment method used by the customer unless otherwise agreed, and no additional costs will be incurred by the customer.
For further details on withdrawal rights specific to a service or product, refer to Article 12 of the General Conditions of Supply
In case of products provided, where applicable, warranty is regulated specifically in the General Conditions of Supply
Customers must make payments using the methods specified at www.actalis.com/;
Each payment must include a specific identification number, and Actalis will issue the corresponding invoice within the same month. VAT will be applied to all invoiced amounts, along with any other applicable taxes arising from the contract. These charges shall be borne by the customer.
The purpose of this contract is to issue a certificate to the customer in accordance with the technical characteristics, type, and procedures specified in the Form and Technical Specifications of the certificate. The customer agrees to use the certificate in compliance with the Terms and Conditions, CPS, and Technical Specifications, as well as with applicable laws, regulations, ethical standards, and public policy. Specifically, the customer must not:
- Commit any system or network security breaches that could result in civil or criminal liability
- Use the certificate in a way that is harmful to themselves, third parties, or the supplier
- Use the certificate in a way that is harmful to themselves, third parties, or the supplier
For more information, refer to Article 10 of the General Supply Conditions, which also outlines any service restrictions.
Actalis provides customers with an electronic complaints submission system via its support page, which requires the completion of specific forms within the portal.
If the customer chooses not to use the portal, they may submit a request via certified email (PEC) through the designated channels. The request must include at least the following details:
- Customer identification details (full name, tax ID number, or username)
- Service details (name and type of service)
- Description of the issue and any previous assistance requests.
The Customer may initiate conciliation proceedings before the competent CORECOM or other conciliation bodies specified by law.
ConciliaWeb has been up and running since 23 July 2018, and is AgCom's online platform for submitting requests to settle disputes between users and operators. A Conciliation Request can also be sent via the ODR platform referred to in EU Regulation no. 524/2013, managed by the European Commission and available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage